As the World Shut Down, Travel Agents Went to Work

“Your call is important to us. All our representatives are currently assisting other customers. Your estimated wait time is two to three hours.”

That was a message a lot of travelers heard in March as they called into online booking sites attempting to rebook their travel plans or get a refund. When they finally were able to speak to a live person, in many cases, they weren’t offered much help.

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