guests

Hampton Inn worker fired for calling cops on Black guests; Police open ‘internal investigation’

A Hampton Inn employee has been fired after calling the police on a Black family using the hotel’s swimming pool in Williamston, North Carolina.

“Hampton by Hilton has zero tolerance for racism or discrimination of any kind. On Saturday, we were alerted to an online video of a guest incident at one of our franchise properties,” Shruti Gandhi Buckley, the Global Head of Hampton by Hilton, said in a statement to USA TODAY Monday. “The team member is no longer employed at the hotel.”

In a nearly 10-minute Facebook Live video shared across social media, a white hotel employee and two Williamston police officers approach a Black woman who is using the pool with her children. They ask the woman, identified on her social media account as Anita Williams-Wright, to prove that she’s staying at the hotel. 

“I can’t believe this happened to me and my kids,” Williams-Wright captioned the

Read More

Hampton Inn employee fired for calling cops on Black guests at the pool; Hilton apologizes

A Hampton Inn employee has been fired after calling the police on a Black family using the hotel’s swimming pool in Williamston, North Carolina.

“Hampton by Hilton has zero tolerance for racism or discrimination of any kind. On Saturday, we were alerted to an online video of a guest incident at one of our franchise properties,” Shruti Gandhi Buckley, the Global Head of Hampton by Hilton, said in a statement to USA TODAY Monday. “The team member is no longer employed at the hotel.”

In a nearly 10-minute Facebook Live video shared across social media, a white hotel employee and two Williamston police officers approach a Black woman who is using the pool with her children. They ask the woman, identified on her social media account as Anita Williams-Wright, to prove that she’s staying at the hotel.

“I can’t believe this happened to me and my kids,” Williams-Wright captioned the

Read More

Airbnb, Vrbo guests fighting for refunds after coronavirus cancellations

Evan Skowronski was supposed to stay in a Connecticut Airbnb this month with his wife after booking their stay in January.

Because of the coronavirus pandemic, the couple opted to cancel their trip in April. Skowronski, 53, a scientist working on infectious disease surveillance, canceled the booking outside of the company’s extenuating circumstances policy, which promises refunds or travel credits. He had been caught up in a back and forth with the company and his host in an effort to receive a refund, only just receiving it Thursday.

And Skowronski is far from alone as travelers and hosts from short-term rental platforms like Airbnb and Vrbo have been stuck battling for their money back.

Emma Kaufmann, 49, is another hurt consumer. The writer and illustrator is seeking a refund of more than $1,400 after canceling her reservation for a trip to Berlin set for three weeks in June and July.

Read More