Gains

Coronavirus child care pinch in U.S. poses threat to economic gains of working women

By Jonnelle Marte and Rachel Dissell

CLEVELAND (Reuters) – Most days, Zora Pannell works from her dining room table, sitting in front of her computer, turning off the video on Zoom calls to nurse her one-year-old daughter, Savannah.

Pannell has balanced working from home and caring for her daughter and son Timothy, aged 2, since March when she started a new job as a manager for a language services company the same week that Ohio issued a “stay at home” order to stop the spread of the coronavirus.

Working from home is an exhausting daily juggle but she’s more worried about being told it’s time to return to the office. Her husband cannot watch the children during the day because he has a job at a local steel mill and the couple have been unable to find a daycare center they deemed safe and affordable close to their Shaker Heights

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Customer Relations Management Gains New Relevance in Pandemic Era

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PARIS — Social distancing may be the new norm, but so, too, is getting up close and personal. While shopkeepers diligently apply bright, new floor markings to regulate store traffic, brands are also busy working behind the scenes to forge deeper, more personal ties with clients.

Customer relationship management has emerged as a key element to pandemic-era strategies as brands and retailers across the spectrum seek to steer their businesses through choppy trading conditions.

“What we are sure of is this crisis will end at some point, and it’s important that the brands actually get out of this tunnel in good shape — in good enough shape at least with their customer assets — the relationship assets — so that if they have cash to restart the engine, they can do that in the best possible way,” said Marc-André Kamel, partner and director

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